Support
We usually reply within one business day.
Contact us
Email imi.solutions@icloud.com with your question, and include your iOS version and what you expected to happen, it helps us help you faster.
Common questions
The alarm didn't ring, what should I check?＋
Fajr Up needs alarm permission (Settings → Fajr Up → Alarms) and iOS 26 or later. The alarm rings through Silent mode and Focus, but it cannot ring if your iPhone is powered off or out of battery, charge your phone overnight.
The photo or recitation task won't validate.＋
Both tasks need an internet connection to reach our validation service. For the photo task, make sure the named verse is clearly visible and well-lit; for recitation, recite in a quiet room close to the microphone. If validation stays unavailable, the app falls back so you're never locked out of dismissing the alarm.
How do I cancel my subscription?＋
Subscriptions are managed by Apple: open Settings → your name → Subscriptions → Fajr Up, then tap Cancel. You keep Pro access until the end of the paid period. To restore a purchase on a new device, use "Restore purchases" in the app's settings.
How do I delete my data?＋
Fajr Up stores no account and no personal profile, only an anonymous device id with your streak history. Deleting the app removes everything on your device; to erase the synced streak data on our servers too, email us the request from the address below and we'll confirm within 30 days.
Prayer times look wrong for my city.＋
Prayer times are calculated from your location using a configurable calculation method. Open Settings inside the app and choose the method used by your local masjid, that usually resolves any offset.